COVID19 Procedures & Protocols


The health, safety, and well-being of our guests and staff remain the most important priority of Camrose Resort Casino, Best Western Premier Collections.

As per the municipal bylaw masks are mandatory in all areas of the hotel for guests and staff. 


For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces, and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the property and the presence of hand sanitizer stations has been increased across each area.

Camrose Casino & Joker’s Den Lounge takes great care across every area of our property, working closely with health experts and adhering to guidelines set forth by the Alberta Health Services guidelines, and the Government of Alberta protocols.



  • Masks are mandatory while in the Casino
  • Temperature taken at the entrance to Casino
  • Social distancing markers and traffic routing
  • Slot machines are limited to allow social distancing
  • Clear barriers have been setup on table games to protect players and dealers  **Table games are temporarily closed beginning November 27, 2020 as per the Government of Alberta**
  • Increased hand sanitizing stations
  • Housekeeping team on-site to sanitize machines after use
  • Staff are required to wear masks
  • Increased hand pays to reduce contact
  • All jackpots must be paid out at the slots cage
  • Our current occupancy load is 25% of fire regulation to ensure social distancing


  • Our property is cleaned and disinfected daily and throughout each shift.
  • Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
  • High touch items have been cleaned and disinfected between uses.


  • Social distancing procedures are implemented throughout the facility, including appropriate signage in queuing areas.
  • Casino floors, restaurants, and other seated venues have reduced their capacities to allow for appropriate social distancing.


  • Additional hand sanitizing stations have been added throughout the property.
  • Hand washing reminders are available throughout restroom facilities.


  • We use Hard Surface Disinfectants that are on Health Canada’s list with evidence for use against COVID-19.
  • All seating is in compliance with Alberta Health Services regulations regarding Social Distancing Guidelines.
  • All food-service tables, chairs, booths, credit card devices, and hard surfaces will be cleaned and disinfected between each customer use.
  • Coffee and self-serve food stations are not available until further notice.  Food and Beverage cart service will be available to guests in the casino.
  • All food and beverage staff will wear a face mask or face shield while on duty
  • All staff must have their temperature checked every time they enter the facility via the employee entrance.
  • All guests will wear a face mask or face shield until they are seated at their table



  • Disinfecting guest keycards upon each use.
  • Our Front desk has been arranged to allow for appropriate social distancing.
  • Hotel floor signs have been marked to identify the appropriate distance between guests.
  • Plexiglass barrier at the front desk.
  • Front desk and area to be sanitized after each guest check-in / check out.
  • Team members, including guest room attendants, will not enter occupied rooms.
  • Increase cleaning of public spaces, focusing on our front desk welcome center and lobby area.
  • Conduct daily meetings with our employees to review any relevant situation.
  • Our breakfast buffet is currently closed. All guests will receive a bagged breakfast for up to two adults and two children per room included in their room rates.


  • Minimizing the number and frequency of employees entering guest rooms during their stay to protect both our guests and employees.
  • Removal of most collateral – like pens and paper, guest directories, from all rooms and making them available only upon guest request.
  • Posting of occupancy recommendations for guests sharing an elevator. When feasible, guests will be asked to share elevators with only their travel companions.
  • Changing of linens and towels only at checkout unless guest requests for them to be changed earlier.
  • Room service available upon request.
  • Housekeeping attendants will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
  • Extra disinfection of top 10 high touch areas in guest rooms, including light switches and door handles.
  • Training on cleaning and disinfection for housekeeping attendants, with an emphasis on sequence of service and allowing required dwell times for all disinfectant solutions to effectively kill the virus.
  • Training of employees on proper cleaning and disinfection protocols for corridors and housekeeping lockers (carts, cleaning equipment, linen storage, elevators, hallway touchpoints.)


  • All guests will get one hour per night stay in the pool
  • Pool will closed for sanitizing after every hour
  • Limit of 20 guests in the pool at a time
  • Guests will to sign up for their time at the front desk
  • Guests will fill out a questionnaire before entering the pool
  • Guests showing COVID19 symptoms will not be permitted
  • Pool is open to hotel guests only
  • Mask are not mandatory while in the pool, but are required on the pool deck

Thank you for your cooperation in following the measures to us all safe!


Camrose Resort Casino

3201 48 Avenue, Camrose, AB. T4V 0K9

Reservations 780-679-2376

Toll Free 1-888-784-8441

BW Premier Collection